Operating hours

 

Service
Monday to Friday
Saturday
Sunday
Registrations
24 hours
24 hours
24 hours
Account status checks
Deposit account balances and movements
24hrs.
24hrs.
24hrs.
Checks on scheduled transactions
24hrs.
24hrs.
24hrs.
Checks on credit card balances and movements
24 hrs.
24 hrs.
24 hrs.
Checks on fixed term deposit balances
24 hrs.
24 hrs.
24 hrs.
Checks on loan balances
8:00 - 22:00
8:00 - 22:00
9:00 - 16:00
Electronic transfers and payments
Transfers between my Banistmo accounts*
24 hrs.
24 hrs.
24 hrs.
Transfers to other Banistmo accounts*
24 hrs.
24 hrs.
24 hrs.
Transfers to other banks **
24 hrs.
24 hrs.
24 hrs.
Transfers to international accounts***
0:00 - 22:00
0:00 - 22:00
0:00 - 22:00
Banistmo credit card payments*
24 hrs.
24 hrs.
24 hrs.
Other credit card payments (held with other banks and as well as third-party accounts with Banistmo)
24 hrs.
24 hrs.
24 hrs.
Paying services and utility bills
24 hrs.
24 hrs.
24 hrs.
Loan payments
8:00 - 22:00
8:00 - 22:00
9:00 - 16:00
More services
Changing my password
24 hrs.
24 hrs.
24 hrs.
Changing my security phrase
24 hrs.
24 hrs.
24 hrs.
Changing my secret questions
24 hrs.
24 hrs.
24 hrs.

*This transaction can be performed at any time, however when carried out between 11:00 p.m. and 2:00 a.m. funds are not applied on-line until 8:00 a.m.


** Electronic transfers to other banks requested between 8:00 a.m. and 12:30 p.m. Monday to Friday are sent the same day and the corresponding funds are applied on the following business day. Electronic transfers to other banks requested after 12:30 p.m. Monday to Friday, Saturday, Sunday and Bank Holidays are sent to the other bank on the following business day and the corresponding funds are applied two business days afterwards


*** International transfers are processed on the following business day after being requested. The time taken to apply the funds to the beneficiary´s account shall depend on the policies and procedures that Banistmo as well as the intermediary and beneficiary banks have in place.