Guía sobre presentación de reclamos por cobertura de
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The following is a guide for filing a claim for each of the different coverages provided:


MasterRental


Claim Notification Period:within thirty (30) days from the date of occurrence.


Claim Submission Period:no later than one hundred-eighty (180) days from the date of Claim Notification.


Required Information (proof of loss):

  • An original receipt showing payment of the rental was made entirely with the eligible card.
  • Copies of the original rental agreement (front and back);
  • Copies of certified police reports, if applicable (upon request);
  • An internal damage document such as an "Incident/Accident Report" from the rental company, an itemized repair bill or estimate.
  • Other documentation such as MasterCard Rewards Program and Rental Company promotional material, etc. - if applicable.
  • Copies of the Rental Company's Fleet Utilization log - if "Loss of Use" charges are being claimed;
  • The cardholder's monthly account statement showing that the account is open and in good standing at the time of filing the claim

Submit all the above required documentation to the MasterRental Assistance Center (address below) via regular or certified mail.


MasterRental Assistance Center
C/O Sedgwick Claims Management Services, Inc.
P.O. Box 89405
Cleveland, OH 44101 6405 – USA


ATM Protection*


Claim Notification Period: within thirty (30) days from the date of the occurrence / incident


Claim Submission Period: no later than ninety (90) days from the date of Claim Notification.


Required Information (proof of loss):

  • A copy of the Police Report, which must be filed within 36 hours of the ATM Robbery or Assault.
  • Documentation detailing the event, injury or death, including newspaper articles, certified copies of: medical evidence reports, attending physician statements, coroner reports and death certificate.
  • Transaction verification confirming the ATM transaction (receipt or bank record) indicating the time of withdrawal and amount.

Submit all required information, as outlined above, to the following email address if your claim is for less than $15,000: mc.claims@travelguard.com.

If your claim is for $15,000 or more, send original documents (claim form and proof of loss) to Travel Guard1

MasterCard International - LA/C Claims Center

at the following address:


Certified or Courier Mail:

Travel Guard Americas LLC
3300 Business Park Dr
Stevens Point, WI, 54482 USA



Regular Mail:

Travel Guard Americas LLC
PO Box 0852
Stevens Point, WI, 54482 USA


* A police report must be provided within thirty-six (36) hours of the date or time of the ATM assault or robbery.


MasterTravel


Claim Notification Period: Within ninety (90) days from the date of the loss.


Claim Submission Period: No later than one hundred-eighty (180) days from the date of Claim Notification.


Required Information (proof of loss):

  • Documentation detailing the nature of injury or death with a breakdown of expenses, including certified copies of: medical evidence reports, attending physician statements, coroner reports, death certificate and related documentation.
  • Transaction verification confirming the full passenger fare for the Covered Trip had been charged to the eligible card, including copies of Common Carrier ticket(s) and receipts.
  • Cardholder's account statement showing that the account is open and in good standing.

Submit all required information, as outlined above, to the following email address if your claim is for less than $15,000: mc.claims@travelguard.com.
Si su reclamo es por $15,000 o más, deberá enviar por correo la documentación original (formulario de reclamo y prueba de pérdida) a la siguiente dirección de Travel Guard2:

MasterCard International - LA/C Claims Center:

Please note that the claim may be awarded by means of electronic documentation; however it shall only be paid once Travel Guard receives the hardcopy information.


Certified or Courier Mail:

Travel Guard Americas LLC
3300 Business Park Dr
Stevens Point, WI, 54482 USA



Regular mail

Travel Guard Americas LLC
PO Box 0852
Stevens Point, WI, 54481 USA


Masterassist Black*


Claim Notification Period: Within ninety (90) days from the date of the loss.


Claim Submission Period: No later than one hundred-eighty (180) days from the date of Claim Notification.


Required Information (proof of loss):

  • Documentation detailing the nature of injury or sickness with a breakdown of expenses, including certified copies of: medical evidence reports, attending physician statements, medical receipts and related documentation.
  • Transaction verification confirming the full passenger fare for the Covered Trip had been charged to the eligible card, including copies of Common Carrier ticket(s) and receipts.
  • Cardholder's statement of account showing the account is open and in good standing at the time of filing the claim.

* MasterAssist Black offers a Cashless Service for medical expense. Should you have any queries or require our Cashless Service, please refer to our MasterAssist Black section in this guide.


Submit all required information, as outlined above, to the following email address if your claim is for less than $15,000: mc.claims@travelguard.com.


Submit all required information, as outlined above, to the following email address: mc.claims@travelguard.com.
If your claim is for $15,000 or more, send original documents (claim form and proof of loss) to the following address:

MasterCard International - LA/C Claims Center

Please note that the claim may be awarded by means of electronic documentation; however it shall only be paid once Travel Guard receives the hardcopy information.


Certified or Courier Mail

Travel Guard Americas LLC
3300 Business Park Dr
Stevens Point, WI, 54482 USA


Regular Mail

Travel Guard Americas LLC
PO Box 0852
Stevens Point, WI, 54481 USA


Trip Inconvenience Protection


Claim Notification Period: Within ninety (90) days from the date of the loss.


Claim Submission Period: No later than one hundred-eighty (180) days from the date of Claim Notification.


Required Information (proof of loss):

  • Documentation detailing the reason for cancellation or delay, including evidence of the nature of Serious Injury or Sickness such as certified copies of: medical evidence reports, attending physician statements, medical receipts and related documentation.
  • Transaction verification confirming the full passenger fare for the Covered Trip had been charged to the eligible card, including copies of Common Carrier ticket(s) and receipts.
  • Cardholder's account statement showing that the account is open and in good standing at the time of filing the claim.

Submit all information required, as outlined above, via:

email: mcresponse@ufac-claims.com
Fax: 1-440-914-2889
Postal Address: MasterCard Assistance Center
c/o Program Administrator at Sedgwick Claims Management Services, Inc.
PO Box 89405
Cleveland, OH, 44101-6405.


Luggage Protection*


Claim Notification Period: Within ninety (90) days from the date of the loss.


Claim Submission Period: No later than one hundred-eighty (180) days from the date of Claim Notification.


Required Information (proof of loss):

  • Copies of the notification and reporting filed with the Common Carrier and all related correspondence, Property Indemnity Report (PIR) . Form must include flight number, vessel number, or bill of lading and baggage check number.
  • Details of the amounts paid (or payable) by the Common Carrier responsible for the loss, description of contents, cost determination of contents and all other appropriate documents and correspondence.
  • Transaction verification confirming the full passenger fare for the Covered Trip had been charged to the eligible card, including copies of Common Carrier ticket(s) and receipts.
  • Cardholder's account statement showing that the account is open and in good standing.

* MasterAssist Black offers assistance in locating lost luggage. Should you have any queries or require assistance please call the MasterCard Global Service Center, at 1 800 MC ASSIST or the MasterCard Global Service™ toll-free number in your country, or call collect to the United States at 1 636 722 7111.


Submit all information required, as outlined above, via:

email: mcresponse@ufac-claims.com
Fax: 1-440-914-2889
Postal Address: MasterCard Assistance Center
c/o Program Administrator at Sedgwick Claims Management Services, Inc.
PO Box 89405
Cleveland, OH, 44101-6405.


Payment of Claims:

Where allowable by law, benefit for loss of life is payable to the beneficiary designated by the Insured Person. If there has been no such designation, then payment of claim will be to the Insured party's first surviving beneficiary as follows:


  • Spouse.
  • Children, in equal shares;
  • Parents, in equal shares;
  • Brothers and sisters, in equal shares; or
  • Executor or administrator.

All other benefits will be paid to the Insured Person or other appropriate party where necessary. Payment of any indemnity shall be subject to the laws and governmental regulations then in effect in the country of payment.


 

Each insurance benefit limit described in this Guide is stated in United States Dollars (USD). Payment of claims will be made in local currency where required by law, with the official Foreign Exchange Rates published on the date the claim is paid.